{"id":163,"date":"2026-01-11T16:01:49","date_gmt":"2026-01-11T16:01:49","guid":{"rendered":"https:\/\/cloza.shop\/?page_id=163"},"modified":"2026-01-14T18:53:39","modified_gmt":"2026-01-14T18:53:39","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/cloza.shop\/?page_id=163","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_2018866174\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-612523083\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-612523083 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1279249209\">\n\n\n\t<div id=\"col-1217754912\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1595566145\" class=\"text\">\n\t\t\n\n<h2>Refund and Returns Policy<\/h2>\n\t\t\n<style>\n#text-1595566145 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-331233903\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 data-start=\"417\" data-end=\"449\"><strong data-start=\"420\" data-end=\"447\">1. Our 30-Day Guarantee<\/strong><\/h2>\n<p data-start=\"450\" data-end=\"637\">At Cloza, we want you to <strong data-start=\"475\" data-end=\"501\">love what you purchase<\/strong>. If for any reason you are <strong data-start=\"529\" data-end=\"546\">not satisfied<\/strong>, you can request a <strong data-start=\"566\" data-end=\"596\">full refund within 30 days<\/strong> from the date you received your order.<\/p>\n<hr data-start=\"639\" data-end=\"642\" \/>\n<h2 data-start=\"644\" data-end=\"680\"><strong data-start=\"647\" data-end=\"678\">2. Eligibility for a Refund<\/strong><\/h2>\n<p data-start=\"681\" data-end=\"707\">To qualify for a refund:<\/p>\n<ul data-start=\"708\" data-end=\"932\">\n<li data-start=\"708\" data-end=\"774\">\n<p data-start=\"710\" data-end=\"774\">Items must be <strong data-start=\"724\" data-end=\"771\">unused, unwashed, and in original condition<\/strong>.<\/p>\n<\/li>\n<li data-start=\"775\" data-end=\"844\">\n<p data-start=\"777\" data-end=\"844\">Original tags, packaging, and proof of purchase must be included.<\/p>\n<\/li>\n<li data-start=\"845\" data-end=\"932\">\n<p data-start=\"847\" data-end=\"932\">Customized or personalized items <strong data-start=\"880\" data-end=\"902\">cannot be refunded<\/strong> unless they arrive damaged.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"934\" data-end=\"937\" \/>\n<h2 data-start=\"939\" data-end=\"977\"><strong data-start=\"942\" data-end=\"975\">3. Damaged or Defective Items<\/strong><\/h2>\n<ul data-start=\"978\" data-end=\"1201\">\n<li data-start=\"978\" data-end=\"1070\">\n<p data-start=\"980\" data-end=\"1070\">If your item arrives <strong data-start=\"1001\" data-end=\"1025\">damaged or defective<\/strong>, contact us <strong data-start=\"1038\" data-end=\"1055\">within 7 days<\/strong> of delivery.<\/p>\n<\/li>\n<li data-start=\"1071\" data-end=\"1118\">\n<p data-start=\"1073\" data-end=\"1118\">Send a <strong data-start=\"1080\" data-end=\"1115\">photo of the item and packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1119\" data-end=\"1201\">\n<p data-start=\"1121\" data-end=\"1201\">We will <strong data-start=\"1129\" data-end=\"1149\">replace the item<\/strong> or <strong data-start=\"1153\" data-end=\"1176\">issue a full refund<\/strong>, whichever you prefer.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1203\" data-end=\"1206\" \/>\n<h2 data-start=\"1208\" data-end=\"1243\"><strong data-start=\"1211\" data-end=\"1241\">4. How to Request a Refund<\/strong><\/h2>\n<ol data-start=\"1244\" data-end=\"1428\">\n<li data-start=\"1244\" data-end=\"1308\">\n<p data-start=\"1247\" data-end=\"1308\">Email us at <strong data-start=\"1259\" data-end=\"1281\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1261\" data-end=\"1279\">support@cloza.shop<\/a><\/strong> or call +1 385-361-5345.<\/p>\n<\/li>\n<li data-start=\"1309\" data-end=\"1366\">\n<p data-start=\"1312\" data-end=\"1366\">Include your <strong data-start=\"1325\" data-end=\"1363\">order number and reason for refund<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1367\" data-end=\"1428\">\n<p data-start=\"1370\" data-end=\"1428\">Follow the instructions provided to <strong data-start=\"1406\" data-end=\"1425\">return the item<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<blockquote data-start=\"1430\" data-end=\"1527\">\n<p data-start=\"1432\" data-end=\"1527\">Return shipping is the customer\u2019s responsibility unless the item is <strong data-start=\"1500\" data-end=\"1524\">damaged or defective<\/strong>.<\/p>\n<\/blockquote>\n<hr data-start=\"1529\" data-end=\"1532\" \/>\n<h2 data-start=\"1534\" data-end=\"1560\"><strong data-start=\"1537\" data-end=\"1558\">5. Refund Process<\/strong><\/h2>\n<ul data-start=\"1561\" data-end=\"1847\">\n<li data-start=\"1561\" data-end=\"1705\">\n<p data-start=\"1563\" data-end=\"1705\">Once we receive your returned item and confirm it meets our eligibility criteria, we will <strong data-start=\"1653\" data-end=\"1702\">process your refund within 5\u201310 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1706\" data-end=\"1771\">\n<p data-start=\"1708\" data-end=\"1771\">Refunds will be returned to your <strong data-start=\"1741\" data-end=\"1768\">original payment method<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1772\" data-end=\"1847\">\n<p data-start=\"1774\" data-end=\"1847\">You will receive a <strong data-start=\"1793\" data-end=\"1815\">confirmation email<\/strong> once your refund is complete.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1849\" data-end=\"1852\" \/>\n<h2 data-start=\"1854\" data-end=\"1875\"><strong data-start=\"1857\" data-end=\"1873\">6. Exchanges<\/strong><\/h2>\n<ul data-start=\"1876\" data-end=\"1982\">\n<li data-start=\"1876\" data-end=\"1934\">\n<p data-start=\"1878\" data-end=\"1934\">If you want to <strong data-start=\"1893\" data-end=\"1913\">exchange an item<\/strong>, contact us first.<\/p>\n<\/li>\n<li data-start=\"1935\" data-end=\"1982\">\n<p data-start=\"1937\" data-end=\"1982\">Exchanges depend on <strong data-start=\"1957\" data-end=\"1979\">stock availability<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1984\" data-end=\"1987\" \/>\n<p data-start=\"1989\" data-end=\"2157\"><strong data-start=\"1989\" data-end=\"2014\">Shop with Confidence:<\/strong> Cloza ensures that your purchase is <strong data-start=\"2051\" data-end=\"2076\">risk-free for 30 days<\/strong>. If you\u2019re not completely satisfied, we make it simple to get your money back.<\/p>\n<hr data-start=\"2159\" data-end=\"2162\" \/>\n<p data-start=\"2164\" data-end=\"2412\">If you want, I can now <strong data-start=\"2187\" data-end=\"2304\">combine this 30-Day Refund Policy with your Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service<\/strong> into <strong data-start=\"2310\" data-end=\"2366\">one complete, professional website-ready policy page<\/strong> so your visitors get a seamless experience.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2018866174 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-163","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cloza.shop\/index.php?rest_route=\/wp\/v2\/pages\/163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloza.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloza.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloza.shop\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloza.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=163"}],"version-history":[{"count":3,"href":"https:\/\/cloza.shop\/index.php?rest_route=\/wp\/v2\/pages\/163\/revisions"}],"predecessor-version":[{"id":205,"href":"https:\/\/cloza.shop\/index.php?rest_route=\/wp\/v2\/pages\/163\/revisions\/205"}],"wp:attachment":[{"href":"https:\/\/cloza.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}