Shipping Policy

At Cloza, we understand how important it is for your order to arrive safely, on time, and in perfect condition. That’s why we’ve designed our shipping process to be fast, reliable, and worry-free.

1. Shipping Times

  • Standard Shipping: Most orders are shipped within 1-2 business days.

  • Delivery Time: Once shipped, orders typically arrive within 2-5 business days depending on your location.

Example: If you place an order on Monday, it will likely ship by Tuesday or Wednesday and reach you between Thursday and the following Monday.

2. Shipping Costs

  • We offer FREE shipping on all orders within the United States.

  • No hidden fees—what you see at checkout is what you pay.

3. How We Ship

  • Every order is carefully packaged to prevent damage during transit.

  • We use secure boxes, cushioning, and protective materials to ensure your items arrive in perfect condition.

  • Once your order is shipped, you will receive a tracking number via email so you can follow your package in real-time.

4. Handling Damaged or Lost Items

  • If your item arrives damaged, please contact us within 7 days of receiving your order. Include a photo of the damaged item and packaging.

  • We will replace the damaged item or issue a full refund—your choice.

  • If your package is lost in transit, contact us, and we will investigate with the carrier and ensure you receive a replacement or refund.

5. Special Notes

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons, shipping may take slightly longer, but we always keep you updated.

At Cloza, your satisfaction is our top priority. We strive to make your shopping experience smooth, fast, and completely stress-free.