1. Our 30-Day Guarantee

At Cloza, we want you to love what you purchase. If for any reason you are not satisfied, you can request a full refund within 30 days from the date you received your order.

2. Eligibility for a Refund

To qualify for a refund:

• Items must be unused, unwashed, and in original condition.

• Original tags, packaging, and proof of purchase must be included.

• Customized or personalized items cannot be refunded unless they arrive damaged.

3. Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 7 days of delivery.

• Send a photo of the item and packaging.

• We will replace the item or issue a full refund, whichever you prefer.

4. How to Request a Refund

1. Email us at support@cloza.shop or call +1 385-361-5345.

2. Include your order number and reason for refund.

3. Follow the instructions provided to return the item.

Return shipping is the customer’s responsibility unless the item is damaged or defective.

5. Refund Process

• Once we receive your returned item and confirm it meets our eligibility criteria, we will process your refund within 5–10 business days.

• Refunds will be returned to your original payment method.

• You will receive a confirmation email once your refund is complete.

6. Exchanges

• If you want to exchange an item, contact us first.

• Exchanges depend on stock availability.

Shop with Confidence: Cloza ensures that your purchase is risk-free for 30 days. If you’re not completely satisfied, we make it simple to get your money back.

If you want, I can now combine this 30-Day Refund Policy with your Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service into one complete, professional website-ready policy page so your visitors get a seamless experience.